Dispute Resolution and Useful Links - Chill House Deva

In accordance with current legislation, S.C. Sunet Digital SRL provides customers with the necessary mechanisms for resolving any complaints and correctly informing consumers. 1. Amicable Settlement Any dissatisfaction related to our accommodation services must be brought to our attention as soon as possible, preferably during the stay or within a maximum of 48 hours after check-out. We undertake to make every effort to resolve any dispute amicably. You can contact us at: • E-mail: privacy@chillhousedeva.ro • Phone: +40762085466 2. National Authority for Consumer Protection (ANPC) If a complaint cannot be resolved amicably, you have the right to contact the regulatory authority. • Official ANPC Website • Consumer Line: 021 9551 3. Online Dispute Resolution (ODR) For online bookings, the European Commission provides an alternative dispute resolution platform. This can be accessed through the link below: • ODR Platform 4. Courts of Law In case an amicable or alternative settlement is not possible, the dispute will be sent for resolution to the competent courts at the company's registered office (Deva, Hunedoara).